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When you’re looking out for a brand new cloud cellphone system, there are a ton of choices to select from.
Certainly one of these companies referred to as Grasshopper may fall onto your record. It’s a digital cellphone system that helps small enterprise house owners look and sound skilled. You’ll have the ability to preserve your work and private life separate, regardless of utilizing the identical cellphone to deal with each.
Nevertheless, in the event you’re searching for a extra strong cloud cellphone system than Grasshopper, we acquired you lined. Beneath is a complete record of the ten finest Grasshopper alternate options. That features:
When you run a small enterprise and desire a second opinion on whether or not or not Grasshopper is best for you, try Prince Wealthy of Wealthy Expertise Group’s sincere evaluation of the supplier beneath:
Now, onto the highest 10 alternate options to Grasshopper.
1. Nextiva
Nextiva is a VoIP supplier that provides a wide range of communication and collaboration options for companies of all sizes. It’s the finest enterprise cellphone system of 2020 and 2021, in line with U.S. Information. Third-party evaluation websites additionally price Nextiva extremely in comparison with different options.
Greater than 100,000 companies throughout the U.S. use Nextiva as its VoIP supplier, a few of which embrace Amazon, Cisco, Netflix, and extra not too long ago, the Pac-12 Convention. Nextiva has been serving to companies supercharge their cellphone programs since 2006.
What are a few of its prime options?
Nextiva has a strong VoIP cellphone system with greater than 40 fundamental and superior options, a few of which embrace:
- Auto attendant: Greet incoming callers with out the necessity for a human receptionist. An automatic attendant lists every division and the way it can help, and an incoming caller makes use of their dial pad to succeed in the fitting division. For instance, “press 1 for gross sales, press 2 for assist,” is an instance of an auto-attendant.
- Audio and video conferencing: Join along with your distant and distributed groups utilizing Nextiva’s video conferencing instruments. You’ll be able to preserve cameras off and nonetheless host a voice convention.
- Cell and desktop apps: With Nextiva’s cell and desktop apps put in, staff can work from wherever on this planet so long as they’re related to the web.
- Workforce messaging: Talk and collaborate along with your colleagues simpler with Nextiva’s staff messaging characteristic. This characteristic additionally has staff presence, which principally means you may see which of your staff members are lively, away, busy, or offline. Customers can launch video chats or share their screens inside the staff messaging app.
- Name forwarding: This characteristic permits your staff to route incoming calls to different units mechanically, reminiscent of a cell phone, desk cellphone, or softphone. You’ll be able to even set this characteristic so it forwards calls to your voicemail in the event you’re away.
- Name recording: Buyer calls could be recorded and saved within the cloud. These recordings can be utilized for high quality assurance, to coach your buyer assist and gross sales groups, and to reduce authorized danger in acquiring verbal commitments.
Reliability, assist, and safety
Nextiva features a professional-grade community and safety with eight carrier-grade information facilities and ’round the clock monitoring.
With practically zero downtime, you may serve extra prospects with confidence. Eight factors of presence present redundant connectivity within the occasion of an interruption.
Nextiva is licensed with a number of safety requirements. Its information facilities are ISO/IEC 27001 compliant, it’s SOC 2 compliant for storing information within the cloud, PCI compliant, and HIPAA compliant with regards to delicate healthcare affected person information.
Nextiva pricing choices
There are 4 totally different plans for Nextiva, with pricing as little as $17.95 per consumer, per thirty days. Pricing additionally depends upon the variety of seats a enterprise wants for its plan and whether or not or not they’ll be billed month-to-month or yearly. Beneath is a extra detailed breakdown of every plan:
- Important: Plans begin as little as $17.95 per consumer, per thirty days. This plan is nice for getting began on a small scale. It options limitless calling, limitless peer-to-peer video chat, free toll-free quantity, and extra.
- Skilled: Plans begin as little as $21.95 per consumer, per thirty days. This plan is finest match for smaller groups. It has all of the upgraded important options plus name pop, voicemail to SMS notifications, voicemail to electronic mail, and extra.
- Enterprise: Plans begin as little as $31.95 per consumer, per thirty days. This plan can assist small-to-medium-sized groups. It has all of the upgraded skilled options plus voice analytics, name recording, voicemail transcription, and extra.
- Final: Plans begin as little as $52.95 per consumer, per thirty days. This plan is finest for enterprise firms. It’s the most feature-rich plan for Nextiva, with options like automated surveys, buyer journey analytics, gross sales pipeline administration, and extra.
2. GoToConnect (previously Jive)
GoToConnect is a enterprise cellphone system previously generally known as Jive. It’s run by the staff at GoTo, who additionally run LogMeIn. Their suite consists of extra merchandise for convention room calls, delivering coaching, and operating on-line webinars.
What are a few of its prime options?
GoToConnect’s VoIP packages embrace a handful of essential options that companies want from their cellphone service, reminiscent of:
- Video conferencing: Conferences held via GoToConnect’s software program enable as much as 250 contributors. In addition they provide private assembly rooms for workers to rearrange their very own conversations with inner or exterior individuals.
- Worldwide calling: Some suppliers cost extortionate charges for worldwide calls. GoToMeeting consists of that as normal. No costly charges for you, nor your prospects.
- Name queues: Don’t give prospects a foul impression in the event that they name and head straight to voicemail. With GoToConnect, you may place incoming callers right into a queue that informs them of how lengthy their wait will probably be.
Reliability, assist, and safety
Since GoToConnect is a cloud-based cellphone supplier, they’re top-notch with regards to safety. All calls made via their community are encrypted. Plus, they provide privateness safety within the type of passwords and superior privateness settings to place your thoughts comfy.
GoToConnect additionally adheres to all safety requirements. They credit score themselves with all the time retaining your information protected, safe, and compliant with essential safety measures.
GoToConnect pricing choices
GoToConnect has one Fundamental plan that features entry to all of its options. Nevertheless, pricing depends upon how huge your staff is:
- 1-4 customers: $29.95 per consumer, per thirty days
- 5-9 customers: $25.95 per consumer, per thirty days
- 10-24 customers: $23.95 per consumer, per thirty days
- 25-49 customers: $21.95 per consumer, per thirty days
For bigger groups of 100+ individuals, like in the event you’re operating a name middle or bigger buyer assist staff, costs are customized. You’ll must contact their staff for a tailor-made quote.
3. OnSIP
OnSIP is a hosted PBX supplier for small to medium-sized distant groups. They had been not too long ago acquired by Intrado.
Their product suite consists of video conferencing and high-quality VoIP cellphone calls. It’s designed to assist companies improve conventional landlines and change to a contemporary various that strikes with their staff, wherever on this planet they might be.
What are a few of its prime options?
A few of OnSIP’s important workplace cellphone system options are:
- Dwell web site chat: Additionally known as sayso, OnSIP prospects get entry to a dwell chat device of their VoIP cellphone bundle. It integrates with HubSpot and helps enterprise house owners talk with potential prospects searching their web site.
- Convention bridges: Host cellphone calls with a number of individuals in your staff with a convention bridge. You’ll be able to have as much as 15 individuals be a part of a gaggle cellphone name utilizing OnSIP. Nevertheless, this does come at an additional price on prime of their fundamental plans.
- Extension dialing: If in case you have a bigger staff, be sure buyer calls are routed to the proper division with extension dialing. For instance, they will add “;582” to the top of what you are promoting’ cellphone quantity to succeed in your gross sales staff.
Reliability, assist, and safety
Calls made via OnSIP’s community are safe and encrypted—voice calls, and calls to landlines included. They’re additionally HIPAA and PCI compliant.
As for reliability, OnSIP has a number of information facilities in order that if a single server fails, your cellphone system will all the time have one other to run via. However OnSIP prides itself on world-class buyer assist. You’ll all the time have somebody to talk to ought to any points crop up.
OnSIP pricing choices
OnSIP has three predominant pricing plans for companies utilizing their cellphone software program:
- Fundamental Plan: Costs begin from $49.95 per consumer, per thirty days. There’s additionally a 2.9 cent per minute calling price in the event you’re making calls exterior of america.
- Limitless Plan: Costs begin from $18.95 per consumer, per thirty days. This consists of new desk telephones or VoIP headsets to switch your outdated tools. Nevertheless, there’s a five-user minimal for companies wanting to make use of this plan. That’s a minimal month-to-month cost of $94.75 for his or her final plan.
- sayso Voice and Video Chat: Costs are as much as $49.95 per thirty days, relying on the scale of your staff. That is the one bundle that features voice and video conferencing. You’ll want so as to add the associated fee to one of many plans above.
4. Cellphone.com
Cellphone.com is a enterprise cellphone system supplier. They had been based 10 years in the past to offer entrepreneurs and small companies a better strategy to handle their communication. Now, they’ve over 40,000 prospects in a wide range of industries.
What are a few of its prime options?
Cellphone.com provide 50+ options as normal of their enterprise cellphone system packages, together with:
- Native numbers: Making cellphone calls to prospects all around the nation? Use an space code for every location you’re calling. It might make them extra prone to decide up.
- Vainness numbers: Ditch hard-to-remember sequences and make it simpler for patrons to recall what you are promoting cellphone quantity. You should use self-importance numbers to create a numeric sequence or text-based quantity, like 800-BUSINESS.
- Voicemail to textual content: If in case you have numerous incoming calls, it’s inevitable that some individuals may go to voicemail. Have these messages transcribed and despatched to your inbox so that you always remember to follow-up with them.
Reliability, assist, and safety
In the case of safety, Cellphone.com mechanically permits safe VoIP on each name. This implies SRTP and TLS encryption comes as normal—and no one can listen in on what you are promoting calls.
Cellphone.com’s downtime is proscribed as a result of they provide a number of service choices. If there’s a difficulty with one service in your space or the particular person you’re calling, Cellphone.com will route your name to a different service so that you’ll all the time be related.
In addition they provide 24/7 buyer assist by dwell chat, cellphone, or electronic mail.
Cellphone.com pricing choices
Cellphone.com presents three totally different pricing plans relying on the scale of your staff, the options you want, and whether or not you’ll be paying month-to-month or yearly:
- Base Account: This plan begins at $12.99 per consumer, per thirty days. That permits as much as 300 month-to-month minutes, 2,000 textual content messages, and one native or toll-free quantity. There’s a 30-day money-back assure on this plan.
- Plus Account: For extra minutes and texts, together with premium maintain music and their voicemail to textual content characteristic, pricing begins at $19.99 per account, per thirty days.
- Limitless Extension: Pricing begins at $29.99 per consumer, per thirty days. This consists of all of their options and is the one bundle that enables staff to host video conferences.
5. Mitel
Mitel presents a set of enterprise communication instruments together with a VoIP cellphone system, contact middle, collaboration software program. They’ve two forms of packages: one for small companies, and one other for midsize and enterprise companies. Each are designed to be the one bundle a enterprise must handle its communications.
What are a few of its prime options?
Mitel’s cloud cellphone system consists of some nice options like:
- Name analytics: See real-time analytics for calls being made via your community. With it, you may detect cellphone fraud, enhance customer support, and construct an correct library of buyer suggestions.
- Integrations: Sync your name information with instruments like Microsoft Groups, Chrome browser, Google Cloud, and Salesforce.
- IVR routing: Use Interactive Voice Response (IVR) expertise to greet direct incoming callers, ask what they need assistance with, and route them to the fitting division mechanically.
Reliability, assist, and safety
Mitel has 99.999% SLA efficiency and two information facilities to maintain what you are promoting communications up and operating, even when one location runs into an issue. In addition they publish an inventory of safety advisory warnings on-line so that you can examine earlier than shopping for.
In addition they have an internet coaching hub that guides you thru easy methods to set-up their enterprise cellphone system. That’s nice in the event you’d relatively service your self, relatively than have somebody bodily discuss you thru it.
Mitel pricing choices
Mitel has three predominant plans for his or her enterprise VoIP packages. Not all staff members must be on the identical plan; you may combine and match the plans your staff are on, relying on the options every particular person wants:
- Necessities: This plan begins from $20.99 per consumer, per thirty days. This grants you entry to their fundamental options like a cloud-hosted PBX, collaboration, and conferencing instruments.
- Premier: Costs begin at $26.59 per consumer, per thirty days. This consists of the options from the above plan, plus CRM integrations and name recording. In line with Mitel, that is their hottest plan.
- Elite: Costs begin at $38.49 per consumer, per thirty days for this plan. It consists of all options.
6. Sangoma
Sangoma is a unified communications suite for enterprise prospects. They supply each cloud-based and on-premise cellphone programs, that means you will have the choice to make use of their instruments for every sort of cellphone service. Small companies in over 150 international locations use Sangoma to speak with each inner and exterior individuals—with out the hefty price ticket.
What are a few of its prime options?
Sangoma’s VoIP cellphone service presents some nice options, together with:
- Name transfers: Simply switch your name to a different workers member utilizing this characteristic. It’s nice if somebody will get put via to the improper division, or a buyer desires to talk with somebody they’ve already mentioned a difficulty with earlier than.
- Customized caller ID: Have what you are promoting’ title seem on the caller ID, as an alternative of your cellphone quantity. This might make prospects extra prone to pick-up your calls.
- Digital switchboard: Get a transparent image of what you are promoting’ communication with their switchboard. It means that you can make, switch, and park calls instantly out of your internet browser.
Reliability, assist, and safety
Sangoma’s digital cellphone service makes use of a Session Border Controller (SBC)—a characteristic designed to watch calls being made via what you are promoting’ SIP community. They are saying this will help defend in opposition to VoIP threats, and encrypt the cellphone line so calls are crystal clear. There’s little likelihood of anybody eavesdropping.
On the time of writing, Sangoma’s uptime is comparatively good. Their final incident was reported in June 2020; the one prior a 12 months earlier. Each of these points had been resolved inside the day.
Sangoma pricing choices
All plans for Sangoma’s VoIP cellphone service embrace key options you’ll want. However, plans are divided into two teams, relying on how dependable and constant you need your billing to be:
- Limitless: Pricing begins from $19.99 per seat, per thirty days. This consists of limitless minutes for firms who want predictable billing.
- Metered: For a smaller price of $12.99 per seat, per thirty days, their metered plan consists of all of their options. That is much like a pay-as-you-go choice. You’ll get entry to their buyer assist groups from the bottom worth. Calls are billed on prime and could be charged upwards of $0.023 per minute. Nevertheless, there’s a five-seat minimal for this plan.
7. 8×8
8×8 is a VoIP service supplier for companies. Their suite of merchandise consists of all forms of communication—together with video, cell, and textual content. Every runs via an organization’s privately hosted PBX platform managed by 8×8.
What are a few of its prime options?
The precise options you’ll get depend upon which plan you select. However a few of the finest options 8×8 have on provide are:
- Worldwide calls: Obtained a buyer base unfold all around the world? 8×8 plans are likely to favor extra worldwide calling. The corporate’s top-priced plan permits for limitless worldwide calls to 47 international locations — with out incurring additional calling costs.
- Workforce chat: Make it simpler in your inner staff to speak, share information, and have personal conversations.
- Superior conferencing instruments: Workers can create their very own digital assembly rooms, and host dwell streams, with this characteristic. It’s also possible to retailer recordings of convention calls in your individual cloud-hosted drive.
Reliability, assist, and safety
8×8’s VoIP service is ISO licensed, which suggests they function to a excessive stage of safety. In addition they have extra certifications, like HIPAA and SOC compliance, to guard the data flowing via your VoIP service.
In addition they have information facilities positioned throughout the nation. Ought to one go down or turn out to be redundant, your community will mechanically run via one other information middle. Which means little-to-no downtime.
Not all plans present dwell cellphone assist. If you need assistance and it isn’t out there, you could be compelled to search for 8×8 alternate options.
8×8 pricing choices
8×8 has three pricing tiers relying on the options you want entry to:
- Small Enterprise Cellphone System: Costs begin from $12 per consumer, per thirty days. This consists of entry to important options like name routing, auto attendants, and limitless VoIP calling inside the U.S. and Canada. Dwell assist is excluded on this plan.
- All-in-one Voice, Video, and Chat: For limitless worldwide calls to 14 international locations, plans begin from $24 per consumer, per thirty days. This additionally consists of a wide range of conferencing instruments, together with SMS, staff, and MMS chat performance.
- Analytics for Directors and Supervisors: Pricing begins from $44 per consumer, per thirty days. You’ll get all the options mentioned to this point, together with limitless voice calls to 40+ international locations and superior experiences.
8. Zoom
Zoom is finest identified for serving to companies host digital conferences. Nevertheless, additionally they provide different communication options via their digital platform, together with a cellphone system that means that you can make and obtain enterprise calls.
What are a few of its prime options?
Zoom has some nice options on provide of their communications bundle, together with:
- Excessive-quality audio: Video and audio calls made via Zoom’s VoIP community are high-quality and safe. It beats a conventional landline.
- Integrations: With Zoom being such a well-liked device for internet hosting conferences, they combine with tons of different instruments—together with Slack, G Suite, Zapier, and Calendly.
- Clever name routing: Have what you are promoting all the time open to take calls. Zoom Cellphone’s name routing functionality can route calls to particular staff or departments, relying on their availability.
Reliability, assist, and safety
With Zoom being such a well-liked platform to host conferences, they’re extra susceptible to hacks. There have been some experiences of Zoom hacking. Nevertheless, customers can cut back the danger of getting anybody listen in on their calls by setting safe passwords for his or her cellphone strains and assembly rooms.
Zoom not too long ago introduced that they’re providing end-to-end encryption on calls via their platform. This makes it not possible for anybody to eavesdrop on your conversations.
And, in line with one platform, Zoom had essentially the most dependable efficiency for easy streaming experiences.
Zoom pricing choices
Zoom has a free plan that means that you can host conferences. However for entry to their cellphone system, you’ll want one in every of these plans:
- US & Canada: Pricing begins from $120 per consumer, per 12 months. That features a customized U.S. and Canada quantity, and metered charges for any calls your staff makes. For limitless regional calling within the US and Canada, you’ll be taking a look at a value of $180 per consumer, per 12 months.
- Professional International Choose: Pricing begins from $240 per consumer, per 12 months. This consists of limitless home calls in 40 international locations. There’s additionally an elective add-on to make and obtain limitless calls from 18 others.
- Zoom United Enterprise: Pricing begins from $300 per consumer, per 12 months. This consists of entry to all options of their VoIP cellphone service, alongside conferences as much as 300 individuals and firm branding, Nevertheless, there’s a minimal of 10 seats required on this plan.
9. Aircall
Aircall is a VoIP platform designed for contact facilities. It integrates with helpdesk and CRM software program and is designed to be the one device a enterprise would want to handle conversations with their prospects.
What are a few of its prime options?
Aircall presents some nice options of their cloud cellphone system packages, like:
- Name analytics: See essential information about conversations—like name quantity, common wait instances, and missed name charges—each on a staff and particular person foundation.
- Customized enterprise hours: Have calls routed to staff members primarily based on their working hours. It stops incoming calls from heading to voicemail. One other workers member can take their name.
- Name tags: Just like a CRM device, you may look inside your dashboard and tag every sort of dialog you’ve had with individuals. It’s simpler to tag these conversations than hearken to snippets of every dialog for context on what the decision was about.
Reliability, assist, and safety
Aircall has had some minor outages and downtime not too long ago, in line with StatusGator. Most of those relate to community points and issues with outbound calls.
Nevertheless, Aircall experiences 99.99% uptime as a result of they’ve seven information facilities worldwide. Ought to one go down or expertise points, they’ll mechanically route what you are promoting cellphone system via a functioning one.
Communication—together with voice calls, video calls, and messages—despatched via Aircall’s platform is encrypted. These facilities are offered by Amazon Net Companies; a dependable and safe infrastructure with intensive catastrophe restoration plans.
Aircall pricing choices
Aircall has two predominant pricing tiers as defined beneath. However for additional options like limitless worldwide calls, customized analytics, and private onboarding, you’ll must name for a customized quote:
- Necessities: Pricing begins from $30 per consumer, per thirty days. This consists of limitless outbound calls (besides toll-free calls), voicemail, and cellphone assist.
- Skilled: Pricing begins from $50 per consumer, per thirty days. That is the one bundle that features all fundamental options alongside name monitoring, superior analytics, and limitless simultaneous outgoing calls. You even have a devoted account supervisor to assist with any assist questions.
10. Dialpad
Dialpad is a enterprise communications platform that runs via the cloud. It’s constructed on synthetic intelligence (AI). Their APIs are designed for each small and huge companies to make and obtain calls from any location, utilizing the units they’ve already acquired.
What are a few of its prime options?
A few of Dialpad’s finest options embrace:
- Synthetic intelligence: Their algorithms perceive what your callers ask about, and predict what your gross sales and assist groups could be coping with on incoming calls.
- Port your individual quantity: If in case you have a enterprise cellphone quantity that’s already well-known and acknowledged, you should utilize Dialpad’s porting service to tie your present cellphone quantity to your new platform.
- Spam blocking: Ditch the automated spam calls with Dialpad’s spam blocking filters. The one incoming calls you’ll obtain are these from individuals genuinely taken with speaking to you.
Reliability, assist, and safety
Calls made on Dialpad’s VoIP community are saved in a Google Cloud Platform that’s encrypted utilizing TLS. They’re additionally dedicated to serving to firms be compliant with native legal guidelines and privateness laws, together with GDPR and HIPAA. Plus, intensive consumer settings imply you may select who you grant and deny entry to your cellphone system to, on an employee-by-employee foundation.
As for reliability, Dialpad shops backups of all data. Within the unlikely occasion that the worst does occur, and your cellphone system goes down, Dialpad will have the ability to restore your whole system like nothing occurred.
Dialpad pricing choices
Dialpad has three plans for companies utilizing their cellphone service. It isn’t all the time restricted by characteristic, although. Some plans want a minimal variety of licenses to qualify:
- Commonplace: Pricing begins from $15 per consumer, per thirty days.
- Professional: To get entry to important options like 24/7 cellphone assist and native numbers for 50+ international locations, you’ll want their Professional plan. That begins from $25 per consumer, per thirty days. There’s a 3 license minimal for this plan.
- Enterprise: This plan has a minimal of 100 licenses and consists of all options. Pricing for that is customized; you’ll want to succeed in out to their gross sales staff for a quote.
Why is Nextiva the highest various to Grasshopper?
Whereas Grasshopper presents some good performance for companies, it falls brief when in comparison with Nextiva.
Nextiva has a 4.7-star score on GetVoIP, with over 93% of consumers recommending its enterprise cellphone system.
Prospects typically reference Nextiva’s excellent customer support and assist. It’s why Nextiva coined the time period Superb Service and made it an integral a part of its staff tradition. In the case of bodily and community safety, Nextiva has top-grade safety with calls going via one in every of 8 military-grade information facilities in america.
Nextiva has all of the important and superior cellphone, communication, and collaboration options what you are promoting wants. With a wide range of pricing choices for companies at any stage, because of this now we have Nextiva listed as the highest various to Grasshopper.
Grasshopper, GoToConnect, OnSIP, Cellphone.com, Mitel, Sangoma, 8×8, Zoom, Aircall, and Dialpad don’t have any relationship with Nextiva, Inc. and are the registered logos of their respective house owners.
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