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Searching for a telephone service answer that helps your versatile workforce? Whether or not you’re rising quick or shifting to a distant work mannequin, going with a VoIP telephone service is a good choice.
However there are dozens of choices to select from. One among them you is likely to be contemplating is Mitel, a cloud-based telephone supplier with packages tailor-made to completely different firm sizes. It gives collaboration and conferencing instruments to permit straightforward data sharing throughout the firm.
If you happen to’re in search of various choices to Mitel, we analyzed them and listed our high 10 under, with particulars like options, pricing, and reliability for every. Listed below are our high Mitel alternate options:
- Nextiva
- Grasshopper
- GoToConnect (previously Jive)
- Dialpad
- Cellphone.com
- Aircall
- 8×8
- OnSIP
- Ooma Workplace
- Zoom
1. Nextiva
Nextiva is a VoIP telephone service made for contemporary work. Its options and pricing meet the wants of small companies and enormous enterprises alike. It’s greater than only a telephone system. It lets you unify your communication with VoIP, video, workforce chat, CRM integrations, and collaboration options. You possibly can work and join with prospects and colleagues simply, irrespective of the place you might be.
It’s no shock why third-party assessment websites price Nextiva on the very high, and U.S. Information named Nextiva the very best telephone service for companies two years in a row. If you happen to’re eager about studying extra about Nextiva, Prince Wealthy of Wealthy Expertise Group offers his clear assessment within the video under:
What are a few of its high options?
Nextiva gives wealthy communication options that stand out in comparison with Mitel, together with:
- Name Pop: Know your prospects earlier than you decide up the telephone. Name Pop reveals you vital caller particulars in your display, like final interplay particulars, account worth, and final survey consequence so you possibly can present customized service and gross sales.
- Name forwarding: Obtain calls wherever, even once you’re not within the workplace. Buyer calls get forwarded to you once you’re away out of your desk so you possibly can keep in contact with them irrespective of the place you might be.
- Workforce chat: Ship safe messages between workers. This consists of immediate messaging, display sharing, video calls, and message historical past.
- Superior name routing: Guarantee buyer calls go to the suitable division robotically. A welcome message with a menu of choices callers can select from gives you immediate time-saving advantages of name routing.
Reliability, assist, and safety
Nextiva has eight factors of presence and carrier-grade information facilities, making certain a 99.999% uptime so that you by no means miss a beat or fear about prospects who can’t attain you. Nextiva’s community is monitored 24/7 and meets ISO/IEC 27001 safety requirements.
Nextiva’s award-winning assist workforce will assist you 24/7 over the telephone, e mail, and chat for those who ever get caught.
Your conversations and information are protected with Nextiva. They’re SOC 2, PCI, HIPAA, and GDPR compliant.
Nextiva pricing choices
Nextiva has easy pricing plans with highly effective options, with a free trial and demo choices obtainable. You possibly can select from these plans primarily based in your wants:
- Important: Begins at $17.95 per person per 30 days and consists of limitless voice and video calling, auto-attendant and toll-free numbers, Outlook and Google integrations, voicemail to e mail, web fax, softphone apps, and 24/7 assist.
- Skilled: Begins at $21.95 per person per 30 days and provides limitless convention calls (40 members) and video conferencing (250 members) to the combo. There’s additionally Name Pop, limitless enterprise SMS, prolonged integrations, and a professional setup.
- Enterprise: Begins at $31.95 per person per 30 days and consists of limitless members on voice and video conferencing, recording, name pop, voice analytics, voicemail transcription, extra integrations, and single sign-on (SSO).
- Final: Begins at $52.95 per person per 30 days, with gross sales productiveness, pipeline administration, service productiveness, ticket administration, automated surveys, and buyer journey analytics.
2. Grasshopper
Grasshopper is a digital telephone system with a enterprise line in your private telephone. It’s made for small enterprise homeowners who wish to look extra skilled and separate work from their private quantity.
What are a few of its high options?
Grasshopper gives a spread of options that assist busy small enterprise homeowners, together with:
- Customized greetings: Use computerized greetings to reply each name professionally. These are recordings you should utilize as an away message or as a voicemail greeting.
- Enterprise SMS: Verify appointments and replace your prospects by textual content message utilizing the identical quantity as you’d for calls.
- Name maintain and switch: Switch inbound calls to a different extension or telephone quantity. Have interaction your prospects with maintain music whereas they wait to be transferred to the suitable individual.
Reliability, assist, and safety
Grasshopper serves greater than 135,000 companies that run 290 million minutes of telephone calls per yr. If you happen to’re a small enterprise, likelihood is Grasshopper can reliably deal with your name wants.
Their assist workforce is obtainable 24/7. There are additionally sources and FAQs prospects can all the time reference for straightforward self-service assist.
Grasshopper just isn’t HIPAA compliant. The explanation: fixing technical points requires the assist workforce to entry account settings and knowledge, which implies your affected person information can’t be saved protected.
Grasshopper pricing choices
Grasshopper gives three pricing plans primarily based on the variety of telephone numbers and extensions you want. Every plan comes with a 7-day free trial.
If you happen to select annual billing, you’ll save round 10% on these plans:
- Solo: Priced at $29 per 30 days and consists of one telephone quantity and three extensions. This plan is finest for entrepreneurs with a facet gig.
- Companion: Prices $49 per 30 days for 3 telephone numbers and 6 extensions. It fits rising companies with as much as three workers.
- Small Enterprise: Prices $89 per 30 days with 5 telephone numbers and limitless extensions. This plan offers extra name routing flexibility than decrease plans.
3. GoToConnect (previously Jive)
GoToConnect is a cloud telephone system and a digital assembly platform, previously referred to as Jive. It’s now a part of the product family-owned by LogMeIn, which additionally consists of GoToMeeting, GoToWebinar, and LastPass.
What are a few of its high options?
GoToConnect gives telephone, conferences, messaging, and assist middle options, together with:
- Name flows: A visible dial plan editor you should utilize to construct completely different patterns for after-hour calls, weekends, and holidays.
- Audio conferencing: Run audio convention calls with numbers from over 30 international locations, both over VoIP or by dialing into conferences.
- Name analytics: Analyze name patterns by time, size, problem, day of the week, and site to maximise agent availability and productiveness.
Reliability, assist, and safety
GoToConnect makes use of sturdy name encryption, together with IETF-standard TLS protocols to guard outbound connections and AES-128 in CTR and CBC mode for audio and video safety.
GoToConnect ensures a 99.999% uptime. It’s GDPR, CCPA, and PRP compliant. It’s not HIPAA compliant, though different merchandise from the identical suite (GoToMeeting, GoToWebinar) are.
GoToConnect pricing choices
GoToConnect gives three pricing plans:
- Primary: Begins at $24 per person per 30 days and offers you a simplified enterprise telephone system with important assembly options.
- Commonplace: Begins at $29 per person per 30 days and offers an built-in telephone, chat, and video conferencing system, together with options like name recording and real-time analytics.
- Premium: Begins at $39 per person per 30 days and provides the assist middle answer to the combo, with options like name analytics, queue name barge, supervisor real-time view, and agent effectiveness reporting.
4. Dialpad
Dialpad is an AI-powered cloud communication platform. It unifies calling, conferencing, and call middle in a central enterprise communication hub.
Dialpad is made for versatile, distant groups who wish to keep linked whereas engaged on any gadget and site.
What are a few of its high options?
Dialpad gives superior communication options throughout voice, video, messages, and on-line conferences. A few of these options embody:
- Computerized name distributor: Use routing guidelines and the interactive voice response (IVR) to reply calls effectively and assist your brokers do their finest work.
- Enterprise telephone app: Work from wherever with a softphone you should utilize on smartphones to make and obtain calls, examine voicemail, and extra.
- Voice intelligence: Automate note-taking and detect buyer sentiments with built-in machine studying, voice recognition, and pure language processing.
Reliability, assist, and safety
Dialpad gives a 100% uptime Service Stage Settlement for his or her Enterprise customers. Examine StatusGator to see uptime and any outages over the latest months.
If you happen to want buyer assist, Dialpad providers prospects 24/7 over dwell chat and 24 hours a day, Monday to Friday, over the telephone.
Dialpad encrypts all communications throughout their apps utilizing TLS. It’s additionally compliant with SOC 2 and GDPR. Most Dialpad merchandise provide HIPAA compliance.
Dialpad pricing choices
Dialpad’s enterprise telephone system suite is available in two plans, plus a customized enterprise plan. Annual billing reduces charges under by $5 per 30 days per person. You may get a free 14-day trial.
These plans are:
- Commonplace: Prices $20 per 30 days per person, with limitless calling, SMS, and MMS within the U.S. and Canada, name controls, voicemail transcription, and customized after-hour routing.
- Professional: Prices $30 per 30 days per person and requires a minimal of three licenses. This plan additionally consists of native quantity assist in 50+ international locations, 24/7 telephone assist, APIs, and webhooks.
- Enterprise: Get all Dialpad’s options, in addition to Okta integration and Service Stage Agreements (SLA). You should ask for a quote, and there’s a 100 license minimal.
5. Cellphone.com
Cellphone.com is a VoIP enterprise telephone system with voice, video, SMS, MMS, and fax functionalities. It’s a contemporary answer for agile, distant small companies throughout the US.
What are a few of its high options?
Cellphone.com gives 50+ options to streamline communications. These options embody:
- Audio conferencing: Join as much as 300 members from wherever on this planet in excessive definition voice high quality.
- Fax from telephone: Add paperwork out of your laptop and fax them wherever with the press of a button.
- Voice tagging: Know which menu choices your callers chosen earlier than reaching an agent, so brokers all the time greet prospects in keeping with their motive for calling.
Reliability, assist, and safety
Cellphone.com gives 24/7 dwell human assist to their prospects over the telephone, e mail, or on-line chat.
Cellphone.com is HIPAA and HITECH compliant and meets the Fee Card Trade (PCI) safety requirements. It makes use of high-grade SSL encryption and triple DES encryption for video conferences.
Cellphone.com pricing choices
Cellphone.com is available in three pricing choices. All of them embody a 30-day money-back assure and quantity reductions.
Annual billing will prevent 20%. Month-to-month plans are:
- Primary: Priced at $12.99 per 30 days per person with 300 pooled minutes, one telephone quantity per account, video conferencing with 10 members, cellular and net apps, and customary 50 options.
- Plus: Prices $19.99 per 30 days per person and consists of limitless minutes, HIPAA-compliant video conferencing for as much as 25 members, and IP desk telephone compatibility.
- Professional: Prices $29.99 per 30 days per person with further options like name recording, analytics, CRM integration, video conferencing for as much as 100 members, and voicemail transcription.
6. Aircall
Aircall is a cloud-based enterprise telephone and name middle software program for groups. It’s an answer made for gross sales and assist in eCommerce and non-profit organizations.
Aircall serves 60,000 customers throughout 84 international locations.
What are a few of its high options?
Aircall gives 40+ superior telephone, collaboration, name middle, productiveness, and analytics options, together with:
- Queue callback: Let your callers opt-out of ready in a name queue and obtain a name from you at a later time.
- Shared contacts: Construct and share contacts with the workforce so each agent can comply with the dialog and leap in to assist when wanted.
- CRM integrations: Combine together with your CRM and helpdesk instruments to maintain all conversations all through the shopper journey linked.
Reliability, assist, and safety
Aircall has seven distributed information facilities worldwide, which permits them to supply 99.99% uptime. In addition they work with a number of carriers to make sure redundancy and keep away from disruptions.
Medium and enormous groups can work with a devoted onboarding supervisor to get the suitable community setup, IP prioritization, and port setup.
Your information is encrypted utilizing TLS 1.2 and AES 256 strategies, each in transit and at relaxation. Aircall makes use of AWS as a internet hosting supplier, which holds certifications like ISO 27001, SOC 2, PCI DSS, and FedRAMP for a safe setup.
Aircall pricing choices
Aircall gives two customary pricing plans and an choice to get a personalized bundle. Commonplace packages include a free 7-day trial and are billed yearly. Plans embody:
- Necessities: Prices $30 per person per 30 days, with limitless inbound calls (toll-free excluded), 50+ integrations, name recording, IVR, voicemail, and telephone assist
- Skilled: Prices $50 per person per 30 days, with the addition of Salesforce integration, superior analytics, dwell name monitoring, name tagging, superior assist and gross sales options, and a devoted account supervisor
- Customized: Contains options like limitless outbound calls, customized analytics, customized onboarding, entry to API developer assist, and SLA. You should request a customized quote.
7. 8×8
8×8 is a platform for cloud-native contact middle, voice, workforce chat, conferences, and embeddable communications. It goals to convey worker and buyer expertise collectively, irrespective of the situation or gadget they convey from.
What are a few of its high options?
8×8 gives a spread of name administration, productiveness, and admin options of their cloud PBX answer. These embody:
- Multi-level auto attendant: Personalize each caller’s expertise with self-service choices, and shorten the time required for problem decision. Customise primarily based on location, precedence, buyer dimension, and extra.
- Visible voicemail: Transcribe your voicemails robotically for straightforward retrieval and storage. You possibly can simply entry voicemails on desktop and return calls instantly from a voicemail message.
- Work apps: Entry your telephone system within the workplace or on the go, together with voice, video, chat, and fax in your desktop and cellular gadgets.
Reliability, assist, and safety
8×8 runs on totally redundant information facilities, so your telephone system will keep up and working even in case of a technical failure. There’s a platform-wide 99.99% uptime SLA so that you by no means have to fret about downtime.
8×8 is HIPAA, GDPR, and ISO 27001 compliant, and meets NIST/FIPS encryption requirements, in addition to FCC and CSA requirements.
8×8 pricing choices
As with most cloud telephone system suppliers, 8×8 gives three pricing plans primarily based on completely different options and billing cycles (annual billing reduces charges as much as 25%):
- Small enterprise telephone system: Begins at $12 per person per 30 days, with voice, video, and messaging in a single app. This plan consists of limitless calling within the US and Canada plus options like auto-attendant, name routing, music on maintain, and voicemail. There’s a one-month free trial obtainable.
- All-in-one voice, video, and chat: Begins at $32 per person per 30 days, with limitless voice calling to 14 international locations, video and audio conferencing, SMS, MMS, and workforce chat. You too can add integrations and fax.
- Analytics for directors and supervisors: Prices $57 per person per 30 days and consists of limitless voice calls to 47 international locations, name high quality reporting, supervisor analytics, and different supervisor options like monitor, whisper, and barge.
8. OnSIP
OnSIP is a hosted VoIP answer made for distant groups. It’s a whole telephone system alternative with conventional telephone system options like convention bridges, voicemail administration, and HD voice calls—each in your desktop and smartphone.
What are a few of its high options?
OnSIP’s options are lean and easy, together with:
- sayso web site chat: Nice for encouraging web site guests to voice or video chat together with your gross sales workforce via the location. It integrates with HubSpot for a streamlined expertise.
- Softphone app: OnSIP app lets you take calls in your cell phone or laptop with HD voice expertise, voicemail administration, caller ID, and extra.
- Video conferencing: Run one-on-one conferences or host company-wide convention calls with as much as 5 individuals no matter their location. No downloads or plugins required.
Reliability, assist, and safety
OnSIP runs on a number of, geographically distributed information facilities—in case of a service outage, you gained’t be affected.
OnSIP goals to assist its prospects shortly and effectively. Throughout off-hours, prospects can ask for assist via voicemail or the ticketing portal, and an on-call assist engineer will triage it as shortly as doable.
Calls you make via OnSIP are encrypted end-to-end. OnSIP is HIPAA and PCI compliant.
OnSIP pricing choices
OnSIP gives three distinct pricing plans:
- Primary plan: Prices $49.95 per 30 days per account, plus 2.9 cents per minute. This plan offers you 5 voicemail bins, three ring teams and auto attendants, and one name recording person.
- Limitless plan: Prices $18.95 per 30 days per person, with a 5 person minimal. You get limitless options like name parking, bulletins, name recording, and extra, in addition to desk telephones or headsets.
- sayso voice and video chat: From free to $49.95 per 30 days, this plan lets you obtain voice or video calls instantly via your web site.
9. Ooma Workplace
Ooma Workplace is a enterprise telephone service made for small companies who want a dependable, versatile telephone system.
Its plans and options are tailor-made to companies working remotely so you possibly can maintain a separate enterprise line, hear clear audio, and work effectively.
What are a few of its high options?
Ooma Workplace offers greater than 35 options, together with:
- Multi ring: Get your inbound calls to set off a number of gadgets, like an analog telephone, an IP telephone, and a smartphone. Very best for once you’re on the go.
- Digital receptionist: Direct incoming calls via name routing to extensions and ring teams. Share vital details about your small business via customized messages.
- Voicemail choices: Get voicemails despatched to your e mail as audio information. The upper plan additionally lets you robotically transcribe voicemails to save lots of time.
Reliability, assist, and safety
Ooma makes use of seven international information facilities and a number of ranges of redundancy, which ensures uptime and reliability. You gained’t have to fret about your telephones taking place.
There’s a assist web page with dozens of self-service articles, in addition to a dwell chat choice to get immediate assist for those who want it.
Ooma encrypts voice information utilizing SRTP protocol, however the one manner calls are encrypted end-to-end is that if either side are utilizing Ooma. Ooma isn’t HIPAA compliant, so maintain that in thoughts for those who’re a healthcare supplier in search of a enterprise telephone system.
Ooma pricing choices
Ooma is obtainable in two service plans:
- Ooma Workplace: Prices $19.95 per 30 days per person and consists of the 35 important calling and messaging options. Options like name park, audio conferencing, and extension monitoring have decrease utilization limits.
- Ooma Workplace Professional: Prices $24.95 per 30 days per person. It provides video conferencing, desktop app, name recording, enhanced name blocking, and voicemail transcription to the combo, in addition to increased utilization limits for important options.
10. Zoom
Zoom is well-known because the go-to video assembly and conferencing software, however it’s additionally a cloud telephone service supplier. It’s an enterprise-class answer constructed natively for the Zoom platform, managed within the acquainted Zoom admin portal.
What are a few of its high options?
Zoom Cellphone gives greater than 30 calling and telephone administration options, together with:
- Elevate to assembly: Go from a telephone name to a full characteristic Zoom assembly with video and/or display sharing with out making members manually be a part of.
- Name logs: View caller title, quantity, and name length with timestamps so you possibly can maintain detailed observe of inbound and outbound calls.
- Name queues: Outline computerized name distribution and name queue overflow guidelines to streamline how your calls are taken care of, even throughout busiest instances.
Reliability, assist, and safety
Zoom makes use of 9 geographically distributed information facilities, so you possibly can depend on a secure service. Zoom skilled fairly a couple of safety points lately; they lastly rolled out end-to-end name encryption utilizing AES 256 in late 2020.
In terms of compliance, Zoom is SOC 2, CCPA, and GDPR compliant. It additionally allows HIPAA compliance.
Zoom pricing choices
Zoom Cellphone gives three pricing plans. You too can add paid add-ons like toll-free numbers, further telephone numbers, {hardware} leasing, premier developer assist, and extra.
You possibly can select from these plans:
- US & Canada: Prices $10 per 30 days per person for metered outbound calls, in addition to home SMS and MMS. For limitless regional calling, the plan prices $15 per 30 days per person. Each plans embody a U.S. and Canadian telephone quantity.
- Professional World Choose: For $20 per 30 days per person, get a direct dial quantity, limitless home calling in 40+ international locations and territories, and superior telephone options.
- Zoom United: Get a unified answer for calling, conferences, and chat beginning at $25 per 30 days per person (minimal variety of licenses required for increased plans).
Why is Nextiva the highest various to Mitel?
Mitel is a stable telephone service choice, particularly for those who’re in search of extra flexibility as a distant workforce. Nonetheless, we consider Nextiva takes the highest spot on this comparability.
Prospects love Nextiva—93% of Nextiva prospects would advocate its enterprise telephone service. On GetVoIP, Nextiva has a 4.7 out of a 5-star score. Under are extra scores throughout third-party assessment web sites that present how prospects really feel concerning the service:
Nextiva gives world-class reliability and military-grade information facilities that deal with your small business communications. This implies you’ll by no means have to fret about your uptime or safety, and you may deal with serving your prospects.
With greater than 40 customary and superior telephone system options, Nextiva customers can get the telephone service of their desires, and the Wonderful Service at hand for assist, implementation, and onboarding.
If you happen to’re able to take your telephone system to the subsequent stage, try Nextiva’s pricing and plans to search out the very best answer in your wants.
Mitel, Grasshopper, GoToConnect, Dialpad, Cellphone.com, Aircall, 8×8, OnSIP, Ooma Workplace, and Zoom haven’t any relationship with Nextiva, Inc. and are the registered emblems of their respective homeowners.
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