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The Impartial Workplace of Shopper Safety urged the bureau final week to research difficulties in submitting such complaints.
The bureau known as on Luma Power to instantly cease any observe that forestalls shoppers from objecting to payments by way of phone or on-line, and to increase the deadline for shoppers to file their complaints, amongst different issues.
It additionally demanded that Luma Power submit proof inside 10 days that it was complying with the bureau’s orders.
Luma spokespeople didn’t instantly return a message for remark.
Of Luma’s 1.47 million shoppers, greater than 8,800 stay with out energy nearly a month after Hurricane Fiona hit Puerto Rico’s southwest area as a Class 1 storm.
Luma officers have famous that restoring energy partly has been difficult by the crumbling state of Puerto Rico’s grid, which was razed by Hurricane Maria in 2017. Reconstruction of the grid has solely not too long ago began.
Luma, which took over the transmission and distribution of energy in Puerto Rico greater than a 12 months in the past, has confronted rising criticism about prolonged outages that occurred incessantly even earlier than Fiona hit.
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